FAQ
​What makes Rosie Artisanal Soaps unique?
At Rosie Artisanal Soaps, we're driven by a deep passion for crafting high-quality, handcrafted soaps using the finest natural ingredients. Each soap is a labor of love, and we are dedicated to promoting sustainability and eco-friendliness.
Are your soaps suitable for all skin types?
Yes, our soaps are designed to be gentle and suitable for various skin types. However, we recommend checking the ingredients for any potential allergens or irritants if you have specific skin concerns.
Are your soaps made with all-natural ingredients?
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Absolutely! Our soaps are crafted with 100% all-natural ingredients, free from harsh chemicals or synthetic additives. We're committed to providing a pure and gentle skincare experience that's good for your skin and the environment.
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Can I request custom or personalized soaps?
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We currently offer a range of pre-made soaps, but we're always open to new ideas. Feel free to contact us to discuss custom orders and personalized options.
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What are the shipping options available and their estimated delivery times?
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We offer a range of shipping options to ensure your order reaches you in the most convenient way possible. Our shipping methods and estimated delivery times may vary depending on your location and the items in your cart. During the checkout process, you'll have the opportunity to select your preferred shipping option and view the associated delivery times.
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​What is the shelf life of your soaps?
Our soaps are best used within 12 months to ensure they remain at their peak quality.
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How do I store your soaps?
To prolong the life of your soaps, store it in a cool, dry place between uses, away from direct sunlight and moisture.
How can I contact your customer support?
You can reach out to our friendly customer support team by using our contact page at any time. We're here to assist you with any questions or concerns. Please be advised that response times are within 24-48 hours.
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What is your return and exchange policy?
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We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, please contact us using our contact page and we'll work with you to make it right. Please note that returned items must be unused and in their original packaging for a smooth return process. Your contentment is our priority, and we are committed to ensuring your experience with our soaps is nothing short of delightful.
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Where can I find your Terms and Conditions and Privacy Policy?
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You can access our Terms and Conditions and Privacy Policy for detailed information about our website's rules, user expectations, and data practices. Please review these policies before using our site.
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